I'm not able to log in.  What should I do?

First, you must have a valid user id and password for Private Passport.  If you have not yet enrolled for online access, please speak with your Northern Trust representative.  

If you are still not able to access Mobile Private Passport, please contact the Help Center at 888-635-5350.  When you call, please be ready to provide identifying information as well as the device you are using, the OS on the device, the network (i.e. AT&T or Verizon), the method of connection (cellular vs. WiFi), and the browser you are using.

 

Related FAQs

Will Private Passport Mobile work on my phone?
How do I find my phone's Operating System (OS)?