How do I cancel my bill payment service?

Before you cancel your Private Passport Bill Payment service, you should wait until all of your scheduled payments and unclaimed e-mail payment invitations with money are processed. Once your service is cancelled, the following occurs:

• Processing payments are paid.
  
  
• Scheduled payments, including repeating payments, are not paid.
  
  
• You no longer have access to your bill hisory record. Print a copy of the Bill History - Bill Payments page and the Bill History - E-mail Payments page to keep for your records before you cancel your service.
  
  
• You can no longer send payment inquiries. Let all of your payments process before canceling your service so that you will not have any outstanding payments you may need to inquire about .
  
  
• Your billers are notified to stop sending e-bills. However, it can sometimes take a few days for the biller to process the request. Therefore, until you begin receiving paper bills again you should contact the biller directly about your payment amount and payment due date.
  
  
• You will no longer receive e-mail payments. Any e-mail payment that another person sends to you will not be deposited into your payment account and will instead be returned to the person sending the payment.
  
  
• For any e-mail payment invitations with money that currently have a status of Unclaimed, the recipient will not be able to receive the money you sent with the invitation.
  
  
• If you decide to use Private Passport Bill Payment again, you will have to re-enroll and set up your biller list and nickname list again.
  
  
• Because you can't send your payment using Private Passport Bill Payment after you cancel your service, you should make your payment to the biller by some other means, such as a check.

To cancel the Private Passport Bill Payment service:

1. Select Banking in the top menu, and then click Bill Payment.
   
   
2. Click the Cancel Bill Payment link and then follow the instructions on the screen.