Reverse Payment

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The Reverse Payment function allows you to stop an outstanding check or request a Deposit to be returned. When a check is stopped or an ACH is returned, money is redeposited back to the client's account. Reverse Payment adjusts the participant's history to remove the payment selected.
Guidelines:
  • Reverse payments for outstanding checks requested before the daily deadline will redeposit the gross amount of the payment back to the client's account the next business day.
  • Reverse payments for deposit items will be returned as items are accepted by receiving banking institutions.
  • A Reverse payment initiated after March 15th on a prior year check/deposit will return all funds except any tax withholding (Unrecoverable Deductions) to the client's trust account.
Before You Begin:

Search for the participant using either the quick or advanced search.

To request a Reverse Payment of an Outstanding check:

  1. From the left menu, under History, click Summary.
    The Payment History Summary window appears.
  2. Select outstanding check to be reversed.
  3. Click Reverse Payment link.
    The Reverse Payment -Redeposit window appears.
  4. Enter a name in the Authorization Received From field (defaults to Participant Name).
  5. From the drop-down list box, select a reason for the request.
  6. If the payment is from the prior year and today's date is after March 15th, adjust the Redeposit amounts for Funding Source and Taxation if needed.
    Notes The Redeposit amounts will not include any Unrecoverable Deductions. Unrecoverable Deductions are listed under the Deduction section. The sum of the Redeposit Amount can not be greater than the Maximum Amount or the Total Amount. The Redeposit Amounts for Funding Source and Taxation must always equal.
  7. Click Save.

    8. Note To redeposit a Paid payment, please contact your Benefit Payment Team for instructions.

To request a Reverse Payment of a Deposit payment or Non-cash Deposit item:

  1. From the left menu, under History, click Summary.
    The Payment History Summary window appears.
  2. Select Deposit payment to be reversed.
  3. Click Reverse Payment link.
    The Reverse Payment - EFT Return Request window appears.
  4. Enter a name in the Authorization Received From field (defaults to Participant Name).
  5. From the drop-down list box, select a reason for the request. Note If reason is deceased, you must update and approve the date of death field on the Personal Information page, before submitting this request.
  6. Click Save.
    Note To redeposit a WIRE or Canadian ACH payment, please contact your Benefit Payment Team for instructions.
Related Topics
Benefit Payments Overview
Payment History Detail
Payment History Summary