Contact Us FAQ

You can change your address to any of the accounts on your profile by creating a  Change Address message.  If an account is not listed, please contact the Help Center.

Your request to Go Paperless may take up to 24 hours to complete.  Due to the timing of statement production, it may take one additional statement cycle for these changes to take effect.  Go to eDocuments-->Go Paperless page to confirm your account is Paperless.

To update your Private Passport email and phone number(s), go to Contact Information on My Passport-->My Profile & Preferences.  To change your contact information on file, create a General/Technical Inquiry message.

Closed accounts are automatically removed from Private Passport after 90 days.   Create an Account Inquiry message to remove the account(s) sooner.

The overlapping of data is caused by the browser compatibility view settings.  In Internet Explorer, go to Tools-->Compatibility View Settings.

The text banking screen will load once the compatibility view settings are turn off.  In Internet Explorer, go to Tools-->Compatibility View Settings.

The print feature for Payment Center is not yet supported.

The common cause of the brokerage page not appearing is a pop up blocker. Please hold down your CTRL key and try to relauch the page or turn off pop up blocker to allow the page to reload.

Adjust the compatibility view settings to allow page to reload.  In Internet Explorer, go to Tools-->Compatibility View Settings.

To order checks, create an Order Checks message.  Once an account is selected, most orders are routed to the vendor Deluxe.

Checks will be received in the mail within 14 calendar days.

A fee may be incurred based on the check design, number of boxes and mailing options.  If a fee is incurred, we will contact you before it is charged.

To find out the status of your check order, you can send a written request through the General/Technical Inquiry message or call the Help Center at 888-635-5350.

External accounts can be added by going to Banking-->Transfer Funds and then go to the External Transfer Accounts tab.  Then, you can go to Transfer Funds to make a transfer.

To make a payment to your Northern Trust loan, you must have a Northern Trust deposit account.  Go to Banking-->Transfer Funds to submit a one-time or recurring transfer from your deposit account to your loan.  There is also an option to make additional principal or principal only payments.

To place a stop payment on a check or an electronic debit, create an Account Inquiry message.  Select the account and in the comments include: 1. Check Number or Debit Information, 2. Date and 3. Amount.  Please note that a $30.00 fee may incur.   If a fee is incurred, we will contact you before it is charged.

To check the status of a bill payment, go to Banking-->Bill Payment under the Biller History tab.  Locate the biller that payment was issued to and then click on Details.